Fort Lauderdale
 

SUBSCRIBER REFERENCE INFORMATION

Dear Valued Subscriber,

Welcome to the Broadway In Fort Lauderdale 2017/2018 Season! Thank you for joining us as a Season Subscriber. Your support is very much appreciated, and we are excited to present this sensational season of Broadway In Fort Lauderdale at the Broward Center for the Performing Arts.


We encourage you to carefully review your tickets and verify your performance dates and times. Should you find any errors or have any specific questions regarding your season tickets, please contact us at 800.764.0700 (M–F, 9AM – 5PM) and our team will be glad to assist.


Again, we thank you for joining us for an amazing new season of Broadway In Fort Lauderdale, and we look forward to seeing you at the theatre!


Broadway In Fort Lauderdale

ADDITIONAL TICKETS AND EXCHANGES

Broadway in Fort Lauderdale Season Subscribers with Full Season Plans can exchange tickets should conflict arise. Exchanges and additional tickets will be made from the best available seating. Exchanges for 2016/17 are now available. Exchanges for 2017/18 shows are not available at this time.

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 3:00 pm for Saturday and Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into VIP Seating, the price difference must be collected when processing the exchange. Exchanges may only be made for a different performance of the same show.

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKETS:

Additional ticket requests are processed in the order in which they are received. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public; however, you may place your order at any time prior to the performance (subject to availability). Show dates, on sale dates, times, prices and artists are subject to change without notice. Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you have agreed to such Terms and Conditions. We do not support the reselling of these tickets beyond face value through any means other than through authorized reselling programs of Broadway Across America®. Doing so will constitute a breach of this season ticket privilege and the account holder will be subject to revocation of their purchasing status and seats. No refunds. Limit 8 additional tickets per show, per household.


FEES


2017/18 6-Show Subscriptions


The price of each full subscription seat reflects the face value of your tickets, $37 in handling fees, a total of $31.50 in facility fees, and, if applicable, the Broadway Premiere or LATAM AIRLINES CLUB LEVEL subscription fee noted below. Prices, shows, dates, schedules, venues and artists are subject to change without notice. Depending on production requirements, seating may occasionally become available in the orchestra pit without notice. Season Subscriptions and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions.

Subscriptions located in the LATAM AIRLINES CLUB LEVEL are assessed a fee of $70 per ticket for all shows by the Broward Center for the Performing Arts in addition to the mezzanine level subscription package price. LATAM AIRLINES CLUB LEVEL subscribers receive private access to an exclusive lounge, luxury seating, complimentary food and beverage services, and complimentary valet parking. The LATAM AIRLINES CLUB LEVEL fee is retained 100% by Broward Center to cover the cost of these patron benefits.

Broadway Premiere subscriptions (Orchestra Center Rows D - X/Orchestra Left & Right E - X/ Orchestra Boxes/Mezzanine A & B) include an additional $95.00 fee for each seat purchased. Broadway Premiere subscribers receive priority access to premium seat locations, available only to these subscribers, prior to tickets being placed on sale to the general public as well as access to a special concierge in NYC for Broadway ticket needs when traveling.

THEATRE POLICIES

LATE ARRIVALS

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theatre. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

TICKETS FOR CHILDREN

A ticket must be purchased for every person attending the show, regardless of age. Parents should use discretion when deciding what shows are appropriate for their children.

ACCESSIBLE SERVICES

Accessible seating, assistive listening amplification system, and American Sign Language interpretation are available. Assistive listening devices will be available for use at the concierge desk at Broward Center for the Performing Arts. For more information, please contact 954.522.5334 or click here.

EMERGENCY CONTACT

If you have an emergency issue that needs to be addressed prior to a show, and outside of our normal business hours, please contact the venue. Broward Center for the Performing Arts emergency phone line is 954.468.3338. Anyone calling the theatre in an emergency must know your name and seat location, so please be sure to leave this information with family or babysitters.

CHANGE OF ADDRESS

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:

1. Log in to the Subscriber’s online account at BroadwayInFortLauderdale.com. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account ID/e-mail address and password.

2. E-mail FortLauderdaleService@BroadwayAcrossAmerica.com with your account number, old address, new address, and phone number.

3. Mail your updated information along with your account number to:
Broadway Across America
Attention: Customer Service
729 7th Avenue, 6th Floor
New York, NY 10019

LOST TICKETS

If you have purchased from an authorized ticket source, such as www.browardcenter.org, www.fortlauderdale.broadway.com, or the Broward Center's AutoNation box office, we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you discover you have misplaced your ticket(s). We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets. If your tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.

If you are at the theatre, go to the box office and they will be able to assist you.

REFUNDS

Should you miss your performance, a refund will not be issued. Pending show approval, we will attempt to accommodate you with seats to another performance of the same show. Availability cannot be guaranteed.

TERMS AND CONDITIONS

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America®. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.

When reviewing prices listed on your tickets, they will not add up to the total amount paid. Ticket prices listed do not include season handling fees or Patron Club per subscription seat fees. Due to the nature of live entertainment; prices, dates, times, venues, artists and on sale dates are subject to change without notice.

NETWORK BENEFITS

The Broadway Across America® network spans dozens of cities across North America, and you have the flexibility to exchange your tickets to another show or purchase tickets to Broadway shows in different cities. For more details, please call the Broadway Across America® National Service Line at 877.783.4847 (M - F, 9AM – 5PM).


SHOW INFORMATION

We're saving seats for you! Season Subscribers have the ability to buy tickets before they go on sale to the public to secure the best seats. Keep a lookout for Subscriber additional offers in your email inbox or call the Season Hotline at 800.764.0700 (M - F, 9AM – 5PM) to add seats to your account. Buy before the public on sale to secure the best seats.


For information on each show including buzz, photos and synopsis click on each show’s http://fortlauderdale.broadway.com/shows/tickets/

PARKING

As a Season Subscriber, you are entitled to purchase a season parking voucher* for the six-show package at a reduced rate.

*Season parking vouchers are valid in the Arts & Entertainment Parking Garage ONLY. This voucher does not guarantee a parking space for the evening of your performance. For questions on season parking vouchers, please call 954.462.0222 and select option 3

Parking passes are no longer available for purchase for the 2016/17 season and are not yet available for the 2017/18 season. Information on how to purchase discount parking passes for the 2017/18 season will be sent with your tickets in late summer.

Set Up My Mobile Tickets

  1. In your mobile device browser, go to BroadwayinFortLauderdale.com
  2. Find the SUBSCRIPTIONS tab at the top and click MANAGE MY TICKETS.

  3. Find the Menu in the top right hand corner. Go to 'SUBSCRIPTIONS' and then go to 'MANAGE MY ACCOUNT'. In the bottom right hand corner click ‘Mobile Site to switch.


  4. Log into your account by entering an account number/e-mail address and password.


  5. Click on your Upcoming Event or select VIEW ALL at the bottom of your list of Upcoming Event



  6. Check the Box for the specific performance.

  7. Then review your choice and Click on the box.


  8. Depending on if you are Android or iPhone this is what each will look like.
    ANDROID


  9. iPHONE


  10. iPhone users are able to ADD to PASSBOOK and this is what they will get.


Log in to Manage My Tickets
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