Fort Lauderdale
 

Frequently Asked Questions

Fort Lauderdale FAQ

Where can I find the terms and conditions of a season subscription?
Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.
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Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by the Broadway Across America - Ft. Lauderdale?

Please visit the Fort Lauderdale home page for links to all your questions by Clicking Here.


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Can I purchase single tickets without becoming a Season Ticket Holder?

Yes, join the Broadway Across America eClub! Become an eClub member, by selecting the link below and creating you eClub account. Once you become an eClub member, you will receive advance offers for local Broadway shows BEFORE they go on sale to the general public. You will also receive priority offers, discounts to other live entertainment events in your area, as well as a subscription to our monthly e-newsletter, Spotlights & Sightlines. There is no cost to join and no obligations to purchase. You may opt-out of the E-Club at any time. We do not sell, rent or give our lists to any other organizations. To be the first in line for single tickets, new and other offers, Click Here.


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I would like to purchase a large number of tickets for my company event or charitable function, How do I do that?

Contact our group sales department online or by phone, Monday - Friday 10am - 5pm at 800.647.6877.


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When will I receive my Season Tickets?

Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call.


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Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Across America - Ft. Lauderdale show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.


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Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?

Although you may now know the show you have a conflict with, we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received. For further information please refer to your Season Handbook.


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I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties involved needs to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done on line. It will need to be mailed to the Broadway Across America - Ft. Lauderdale office.


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I have already seen one of the shows in my season because I purchased tickets to see that production at another venue that was part of Broadway Across America. What are my options if I don't want to see it again?

Unlike other areas the Season Ticket Holders in South Florida have the benefit of several venues. We try to offer a variety of shows, never knowing what will be offered the following season. We do apologize if there is a show in your season that you have already seen, although we are unable to offer you a refund on those tickets we may be able to help you through our Exchange or Discover Broadway programs. Please call your Season Ticket Hotline for further information.


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I have two residences and will not be in town for the beginning or end of the season, what are my options?

Broadway Across America is now available in over 45 cities. We want you to enjoy a full season of Broadway. Please call your Series Hotline number and ask about our Broadway Across America program to see if you secondary home city qualifies.


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I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning Season Ticket Holders would be considered as new accounts and seated with the best available locations at that time.


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I can no longer attend the series, and would like to give my account to a friend. Is that possible?

The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used for the upgrade process.


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I would like to change my seating. What do I need to do?

Changes to your account can be requested by mail, fax, or on line renewal. If you are mailing or faxing your renewal, please fill out the reverse side of your invoice indicating the changes you are requesting. If renewing on line please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other Season Ticket Holders choose not to renew or change the day they attend. In fairness to everyone we follow a two-step process. All requests are filed by date received then they are reviewed by rows, beginning with the first row. We try to honor each request, however, it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexibility you give us, the better the possibilities to fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade another Season Ticket Holder.


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Due to an emergency, I missed my scheduled performance. What are my options?

We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway Across America - Ft. Lauderdale and ask to speak to a representative within 48 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the company. Seating will be for select performances and based upon availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.


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I've moved recently, how do I change my address?

Address changes must be made in writing by the account holder. If you are relocating, please fill out the Change of Address form located in your handbook and mail or fax to Broadway Across America - Ft. Lauderdale. We are not responsible for items not forwarded by the post office.


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I've lost my ticket to one of my scheduled performances. What can I do?

Please call Broadway Across America - Ft. Lauderdale as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass", which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. A convenience charge of $1 per ticket may be incurred for multiple ticket losses.


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

As a Season Ticket Holder, you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. Exchanges must be received a minimum of 2 business days prior to your current performance and 24 hours prior to the show you wish to attend. If you normally attend on Sunday evenings, your tickets must be exchanged by 5pm on the Friday prior to your show

There are two ways to make an exchange: 

1) In person: Visit Broadway Across America - Ft. Lauderdale window at the Broward Center box office at least 2 business days in advance of your performance with your tickets in hand. Monday thru Friday 10am to 1 pm and 2 pm to 5pm. Exchanges cannot be processed at performance time.

2) By Phone: Call the Subscriber Hotline at 800.764.0700, Mon – Fri, 10am -5pm. A service center representative can assist with exchange and seating options. 

3) By mail: Please enclose your tickets with a note indicating which performance you wish to attend and a check payable to Broadway Across America if exchanging into a higher priced performance. Mail to: Broadway Across America, 500 E. Broward Blvd. Ste.1740, Fort Lauderdale, Florida 33394 

There is no fee for your first exchange in any given production, however, when exchanging from a lower to a higher priced performance or section, the price difference must be collected when processing the exchange. (Please call Broadway Across America - Ft. Lauderdale at 800.764.0700 to confirm any price difference). When exchanging to a lower priced performance or section, the difference cannot be refunded. Multiple exchanges for the same production may incur additional fees.


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How do I buy tickets and how much do they cost?

Show tickets go on sale to the general public approximately 6 weeks prior to performance dates. Click on "Get Tickets" from the Show Schedule page or visit www.browardcenter.org  for ticket prices or to purchase tickets to individual shows, Tickets may be purchased in person at the Broward Center for the Performing Arts located at 201 SW 5th Avenue, Fort Lauderdale.


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Groups

What is the minimum number of tickets to qualify for a group discount?

Depending on the production groups start at either a 10 or 15 ticket minimum purchase. For specific information please contact us directly at 1-800-647-6877.


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How do I order group tickets?

We accept orders via fax, e-mail, mail and phone.


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What information do I need to furnish to order group tickets?

We need your group or organizations' name, contact person, mailing address and phone number for our contract. We also need the show name, show date and time, number of seats and locations. For example:

Broadway Across America - Ft. Lauderdale
Attn: Group Sales Department
500 East Broward Boulevard Ste. 1740
Ft. Lauderdale, FL 33394
800.647.6877
Show: Cabaret
Date: March 6th, 2001
Time: 8pm
# : 49 Orchestra


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How do we pay for tickets?

Once we receive your order, we place seats on hold for your group and issue the group leader/contact person a contract. The group leader/contact person signs the contract and returns it to our office with a one fourth, 1/4 deposit to hold your seats. Six (6) weeks before the show date, the final payment is due.


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Am I committed to the full number of seats on the contract?

You can adjust your ticket number either up or down before the final payment is due as long as you don't drop below the group minimum.


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Can I return tickets?

Once we receive your final payment and send you your tickets, there are NO REFUNDS or exchanges.


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How do I receive my tickets?

We mail out tickets via priority mail to the address supplied for the contract, once we receive the final payment.


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How soon can I order tickets for my group?

We take orders as soon as our season is announced, up to one year in advance. Orders are filled on a first come first served basis.


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Contact Us

If your question has not been answered, please contact Broadway in Fort Lauderdale Customer Service so that we may be able to speak with you personally.

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