Fort Lauderdale

Frequently Asked Questions

Season

Where can i find the terms and conditions of a season subscription?

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions. Prices, shows, artists, dates and times are subject to change at any time without notice. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

If you are unable to attend your scheduled performance, as a season ticket holder, you are able to exchange your tickets for another performance of the same production. Exchanges and additional tickets will be made from the best available seating. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time. Learn how to Exchange your tickets online here.


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When will I receive my Season Tickets?

Season tickets will be mailed to the address listed on your account approximately one month prior to your first season performance unless you request for us to hold them at Will Call. Please note season tickets cannot be sent to P.O. Boxes. If a street address is not listed on your account, your tickets will be held at Will Call. 


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Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?

Yes, subscribers are now able to exchange tickets prior to the package being mailed. You will be notified via email once this opportunity becomes available after the renewal and upgrade periods.


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How do I change my address, phone number or e-mail address?

Changes to your account information can only be made by the account holder online, in writing or at the Broadway Window at the AutoNation Box Office at Broward Center.

ONLINE
Log in to the subscriber’s online account at BroadwayInFortLauderdale.com. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and log in using your account ID/e-mail address and password. Select “edit my profile” on the right underneath your name.

E-MAIL
E-mail FortLauderdaleService@BroadwayAcrossAmerica.com with your account number, old account information and the updated account information.

BY MAIL
Mail your updated account information along with your account number to: Broadway Across America Attention: Customer Service 729 7th Avenue, 6th Floor New York, NY 10019


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I don’t know my password. What do I do?

Go to “Subscriptions” then “Manage My Tickets.” Click on “Forgot Your Password,” enter your Account Number or E-mail address associated with your account and a temporary password will be emailed to you.  Click on the link provided in the email and enter your new password.  If you do not have an Account ID or password, or do not know the email address registered to your account, please contact the Fort Lauderdale customer service hotline at 800.764.0700 (Mon–Fri, 9am-5pm).


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I need to change my password. How do I do it?

If you know your password but need to change it, enter your Account ID or email address and current password to log in. Once you are logged in, there will be a small box on the left of the screen with the account holder’s name and Account ID. Directly underneath the Account ID, click on “edit my profile”. Under “Manage Your Settings” click on “Change My Password” to update your password."


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Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, the only people who may access information or order additional tickets tied to a subscription account are the names listed on the account. We are happy to provide additional tickets to any Broadway In Fort Lauderdale show for your family and friends, but the request must come from the account holder(s). All tickets ordered will be mailed to the address on the account, and a limit of eight (8) additional tickets per show per subscriber account will be strictly enforced. If you are bringing a large group please contact our Group Sales Department at 954.660.6307.


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Can I purchase additional tickets?

Additional subscription tickets may be purchased by logging into your online account at BroadwayInFortLauderdale.com, calling the Broadway In Fort Lauderdale Subscriber Hotline at 800.764.0700 (Mon-Fri, 9AM-5PM) or in person at the Broadway Window at the Broward Center’s AutoNation Box Office.


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Yes, you can! There is no fee for printing your tickets at home. Learn how to print your tickets  here.


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I would like to upgrade my season package seating. What do I need to do?

All renewed subscribers will receive an email invitation after the Renewal Deadline to log in and browse to make changes to their subscription seats within your online account. IMPORTANT: You must have a valid email address to participate. Upgrades are only available for renewed accounts. Upgrades are possible only when seats become available through cancellations, therefore better seats may not be available in your current performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs. 


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I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office prior to the renewal deadline. In order to split your accounts, we will need each Subscriber’s mailing address, e-mail address and telephone number. Please send an email to FortLauderdaleService@BroadwayAcrossAmerica.com or visit the Broadway Window at the Broward Center AutoNation Box Office during the renewal period to split your account. You may also send your request via mail to: Broadway Across America Attention: Customer Service 729 7th Avenue, 6th Floor New York, NY 10019.  Payment must be received in full. Once new accounts have been created, only the new account holder can access his/her account.


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I can no longer attend the series and would like to give my account to a friend. Is that possible?

Yes, it is. During the renewal process, before the renewal deadline passes, send us a letter including your friend's complete information along with payment. The letter must be signed by the original Season Subscriber. You can also update this account information through your Account Manager online: Log in to your online account at BroadwayInFortLauderdale.com. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and log in using your account ID/e-mail address and password. Select “edit my profile” on the right underneath your name.


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I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately, we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. If you allow your subscription to lapse and choose to return in a later season, you will be seated with the best available locations at that time.


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I have already seen one [or more] of the shows in my season package. What are my options if I don't want to see it again?

We understand that when you love theatre, you see a lot of it! A benefit of being a subscribers is a dedicated service center that is happy to help you make the most out of your season. Please give us a call at 800.764.0700 Monday – Friday, 9AM – 5PM so we can discuss options with you.


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I have two residences and will not be in town for the beginning or end of the season. What are my options?

We want you to enjoy a full season of Broadway. There are nearly 40 Broadway Across America markets nationwide. Please call the Subscriber Hotline at  800.764.0700 (Mon-Friday, 9AM – 5PM) to see if your second home is a Broadway Across America city or if there is a qualifying market nearby.


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If I change my mind, can I cancel the season subscription and receive a refund?

Subscriptions may be cancelled and refunded in full so long as the request is received prior to the mailing of subscription packets & tickets. If you have already received your tickets each subscription is subject to a $37 per subscription cancellation fee. Tickets must accompany the refund request. Subscription cancellations and refunds are not available following the run of the first subscription show. Cancellation requests must be made in writing and sent to:

Broadway In Fort Lauderdale
Attn: Ticketing Department
500 East Broward Boulevard
Suite 1740
Fort Lauderdale, FL 33394


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Are there any restaurants in the area?

For more information about dining options in the area, please visit here.


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I have an emergency regarding my performance tonight/this weekend and the Service Center is closed. Who can I contact?

We understand emergencies arise. Please contact the theatre box office at 954.468.3338 to see how we can assist you.


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Why won’t I be able to purchase additional Hamilton Tickets?

Due to the overwhelming demand for season tickets this year, we will not be able to offer additional ticket purchases. Subscribers will have the opportunity to try to add seats during the general public on-sale.


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Why has the package price gone up so much?

The package price increased this year because there are more shows in the season. Last year there were 6, this year there are 7. Plus the more popular shows like HAMILTON and DEAR EVAN HANSEN, have a higher ticket price than some of the others. The great thing is you are still paying less per show than anyone purchasing them as a single ticket.


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Why are new seasons not on sale yet?

Due to the overwhelming demand for the season we do not have any inventory to offer for new sales at this time. Our renewing Subscribers will have the first opportunity of securing their seats and then based on availability from those not renewing we will see if we have seats to go on sale for new subscribers. The best way to stay informed is to sign up for our eCLUB and the waiting list so we know you are interested in the season.


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General

What happens if my tickets are lost or stolen?

If you cannot find your tickets and have purchased them through an Authorized Ticket source (Broadway In Fort Lauderdale, Broward Center for the Performing Arts, or an affiliated box office), we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you discover you have misplaced your ticket(s). We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance. For security purposes, Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets. If tickets were purchased through an unauthorized ticket seller, we cannot guarantee replacement. 

If you are at the theatre, go to the box office and they will be able to assist you. 


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What is the performance run time?

The performance run times vary for each show. To find out the run time for each show, go here and select the show or go to the Shows tab at top and select the show.


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At what age can children attend shows?

A ticket must be purchased for every person attending the show, regardless of age. Parents should use discretion when deciding what shows are appropriate for their children.


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Is there accessible seating or hearing assistance available? How do I know which performances offer ASL interpretation or other special services?

Accessible seating, assistive listening amplification system and American Sign Language interpretation are available. For more information, please contact 954.522.5334 or click here.


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Due to an emergency, I missed my scheduled performance. What are my options?

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Fort Lauderdale at  800.764.0700 (Mon-Fri, 9am-5pm) and ask to speak to a representative within 48 hours of your missed performance. During weekend performances, you can visit the Broadway Window at the Broward Center AutoNation Box Office one hour prior to show time until intermission to speak to a representative. Please keep in mind that. Accommodations can only be made for the same production, based on availability and at the discretion of the show. No refunds will be offered for missed performances.  Please note: some shows may not offer reseating options.


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How do I purchase tickets to Broadway Across America shows in other cities?

Broadway Across America makes ordering tickets for family, friends and colleagues in different cities easy. For a list of cities within the Broadway Across America network, visit BroadwayAcrossAmerica.com or call our Subscription Hotline at 800.764.0700 (Mon-Fri, 9AM - 5PM).


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Where do I go to get general information, such as, directions to the theatre, box office hours and other services offered by the Broadway Across America - Ft. Lauderdale?

Click here for directions to the theater. Click here for your subscriber resource page.


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Where do I go to find out what other shows are playing in Broadway In Fort Lauderdale?

Check out all of our Broadway shows here or you can go to the Shows tab.


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What is the appropriate dress for attending a Broadway In Fort Lauderdale performance?

There is no specific dress code. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual attire for a concert or movie to Sunday best or formal wear for theatrical performances. 


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How do I get on your mailing list?

The best way to get on our mailing list is to join our eCLUB.  It’s free to join and you get access to offers to local Broadway shows before they go on sale to the public.  We will also let you know when season tickets become available.  


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How can I purchase a gift certificate? How can I redeem an old gift certificate?

Click here to purchase a Gift Certificate for Broadway Across America shows in: Baltimore, Boston, Cincinnati, Columbus, Fort Lauderdale, Houston, Indianapolis, New Orleans, and San Antonio. To redeem, call the Gift Certificate Hotline at 1-866-698-SHOW (7469), Mon-Fri, 9AM - 5PM.  


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What do I do if a performance is cancelled?

In the unlikely event a performance is cancelled, all patrons will be notified via auto-call and email as soon as possible. You will receive instructions on how to exchange and/or refund tickets.


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What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on the Broward Center’s Facebook page and on the Broadway In Fort Lauderdale homepage. We will also do our best to update information on the 800.764.0700 phone messaging with the latest performance status and instructions. We recommend that patrons check these sites frequently if there is a pending or occurring storm.


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Why should I buy from the official and authorized ticket sources? What are the official and authorized selling locations for Broadway In Fort Lauderdale?

In order to service you to the best of our ability Broadway In Fort Lauderdale strongly urges all of our patrons to purchase their tickets through an Authorized Ticket source. This includes the Broward Center for the Performing Arts, Ticketmaster.com and affiliated box offices in person. We do not recommend that patrons purchase tickets through unauthorized ticket sellers.


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Can I purchase tickets in person? Are there walk-up sales on the night of the show?

Tickets are available to purchase in person at the Broward Center’s AutoNation Box Office. Tickets can also be purchased night of show as long as there are still tickets available. 


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When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the public 6-8 weeks before the show is in town.  To have access to tickets prior to the public on sale, join our eCLUB here.  


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I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

You can call us atYou can call us at href="mailto:FortLauderdaleService@BroadwayAcrossAmerica.com">FortLauderdaleService@BroadwayAcrossAmerica.com. If you prefer to send written communication, please send to:

Broadway Across America
Attn: Customer Service
729 7th Avenue, 6th Floor
New York, NY 10019

If you have an emergency issue that needs to be addressed prior to a show, and it is outside of our normal business hours, please contact the venue. The Broward Center for the Performing Arts emergency phone line is 954.468.3338.


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Group

I would like to purchase a large number of tickets for my company event or charitable function. How do I do that?

Parties of 10, 20 or more are able to purchase tickets online or by contacting our Group Sales Department at 954.660.6307. Group minimums often vary by show. Please be advised that group tickets are not available for HAMILTON at this time. Visit the HAMILTON event page for additional information on Frequently Asked Questions.


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How many people constitute a group?

Group minimums vary by performance, but are usually 10 or more tickets. For more details click here or go to the Groups tab at the top.


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Are there discounts available for groups?

Yes! Groups enjoy discount tickets to most performances. Discounts vary by performance and generally range from 10% - 20% off per ticket. 


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Do I save any fees by booking a group?

es you do!  When purchasing through group sales, you avoid the normal ticketing fees ranging from $10-$15.  There are still some fees for group tickets, but overall you will be saving by booking a group.  


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Are there student or senior rates available to the show?

Many performances do offer a special rate for student and senior groups. Please contact our Group Sales Department at 954.660.6307 to discuss the various options available to your group


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Is the show appropriate for children?

Age appropriateness varies by production. Parents should use discretion when deciding what shows are appropriate for their children. A ticket must be purchased for every person attending the show, regardless of age. Please see the individual show pages for recommendations or contact our Group Sales Department at 954.660.6307 to discuss the show content. 


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Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Our Group Sales Department can give you more details on the payment options upon reservation.


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Do we need to wait until tickets go on sale to the public or can we book our seats now?

Groups are able to reserve their seats in advance of the general public for most shows.


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What if I reserved 35 tickets but only need 32?

No sweat! You are more than welcome to adjust your group numbers as needed up until the agreed upon final payment date.


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What if I reserved 35 tickets and really need 40?

Again, no problem! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We always do our best to find seats near your existing seats, but this is based upon seating availability.


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Does my group have to be placed together?

Not at all! We understand some group members love an up-close experience while others may prefer different seating locations. No matter where you are located, your group is sure to have a wonderful time. As long as the minimum group amount of tickets is met, your group may spread out throughout the theatres – in various pricing levels, rows and sections.


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I am bringing a large group to the show. Where can we park our tour bus?

This may be arranged by contacting our Group Sales Department at 954.660.6307.


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Contact Us

If your question has not been answered, please contact Broadway in Fort Lauderdale Customer Service so that we may be able to speak with you personally.

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