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Broadway Across America

Buying Tickets

Broadway In Fort Lauderdale strongly urges all patrons to purchase through the following authorized ticketing outlets:

  1. Broward Center Box Office
  2. BroadwayInFortLauderdale.com
  3. Ticketmaster (Ticketmaster.com or 800.982.ARTS)
  4. Broadway Across America eCLUB

Purchasing tickets from unauthorized agents runs a high risk of receiving fraudulent tickets or paying extremely inflated prices. Ticket buyers who purchase tickets from a ticket broker or third party should be aware that the Broward Center is unable to reprint or replace lost or stolen tickets and is unable to contact patrons with additional information. If you arrive at the Broward Center performance with a fraudulent ticket, you will not be allowed entry.

On-sale dates vary, but most shows tend to go on sale 2-3 months before they come to town. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.

Please visit our Shows page for general information about our upcoming productions.

eCLUB

Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!

Please call our National eCLUB Service Line at 866.880.9572 (M-F, 9am to 5pm), or email us at SpecialServices@BroadwayAcrossAmerica.com.

Visit your Account Manager here.

All sales are final and refunds cannot be given.

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

Get important eCLUB information, including last minute emergency, traffic, and weather updates straight to your phone.
All we need from you is to confirm your cellphone number, and give us your permission to text you. Please be sure to enter the email address associated with your Broadway In Fort Lauderdale account. Don’t worry – you can opt out of it at anytime.
Sign up here: https://shows.broadwayacrossamerica.com/sms-opt-in

Gift Certificates

Visit our Gift Certificates page to purchase a Gift Certificate for Broadway Across America shows in: Baltimore, Boston, Cincinnati, Columbus, Fort Lauderdale, Houston, Indianapolis, Louisville, New Orleans, and San Antonio.

To redeem over the phone please call the Gift Certificate Hotline at 866.698.7469 (Monday – Friday, 9am – 5pm ET). Please note that Broadway Across America gift certificates cannot be redeemed online

Gift certificates may be redeemed towards most purchases through Broadway Across America, including subscription tickets and eCLUB offers for individual shows. Broadway Across America gift certificates cannot be redeemed for purchases through Ticketmaster, the venue, or any other organization.

Nope! Any gift certificates purchased through Broadway Across America are valid indefinitely. The date you see on many of our gift certificates is simply a placeholder.

Ticketing Questions

If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source (Broward Center Box Office, BroadwayInFortLauderdale.com, Ticketmaster or Broadway Across America eCLUB), a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.

We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.

In the unlikely event that a performance is cancelled, the Broward Center and Ticketmaster will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.

In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theatre. During inclement weather, updates will be posted on our Facebook and Twitter pages.

We advise all customers to contact their original point of sale. If you bought your tickets through the Broadway Across America eCLUB, you may call our national hotline at 866.880.9572 (M-F, 9am to 5pm) or email us at SpecialServices@BroadwayAcrossAmerica.com.

Lucky Seat offers a limited number of tickets for certain performances to winners of a random drawing. More information about Lucky Seat and a list of current drawings may be found here.

Please reach out to Lucky Seat directly by emailing help@luckyseat.com.

The Broward Center requires that ever person, regardless of age, must have a tickets. Age recommendations may vary by productions. Please visit out SHOWS page or performance descriptions and age recommendations.

eCLUB Mobile Tickets

We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient and flexible way to manage tickets. Data shows that smartphone adoption among the arts and theater community is on the rise. Digital ticketing provides:

  • Quick and easy entry to the venue
  • Instant access to all your tickets for the season
  • The ability to manage tickets at any time
  • Drastically reduced risk of lost, stolen, counterfeit or forgotten tickets
  • The ability to skip the printer and save paper

No. If tickets were already printed, then your BroadwayInFortLauderdale.com Account will display the existing barcode. If tickets have not already been printed, then your BroadwayInFortLauderdale.comAccount will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your BroadwayInFortLauderdale.com Account will display the existing barcode via a mobile device. If tickets have not already been printed, then you BroadwayInFortLauderdale.com account will generate a bardcode when the tickets are retrieved.

No. If tickets were already printed, then your BroadwayInFortLauderdale.com Account will display the existing barcode via a mobile device.

To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.

In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.

PRO TIP! Once scanned, consider taking a screenshot so you can always access your seat information regardless of your phone’s connectivity.

If you are logged into your BroadwayInFortLauderdale.com Account and still do not see your tickets, please go to the box office or contact us at BroadwayInFortLauderdaleservice@broadwayacrossamerica.com 866.880.9572.

Tickets must be presented to the usher live from your account or via your phone’s digital wallet app.

If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. Only digital tickets generated from your BroadwayInFortLauderdale.com Account or your phone’s digital wallet app will be accepted.

Yes; however, transferring each attendee their individual ticket ahead of time will expedite your entry into the theater.

You can easily transfer each member their ticket individually so they can enter at their convenience.

Once logged into your account:

Step 1: Select Manage My Ticket(s), then choose the event you’d like to transfer and tap Send.
Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown.

Step 2: Select the tickets you’d like to transfer and tap Done, followed by Confirm.

Step 3: Add the email address of the person you’d like to send the ticket(s) to and select Done.

Yes. If they don’t already have one, they will be prompted to create one during the ticket acceptance process.

Yes, you can reclaim tickets as long as they have not already been accepted by the recipient.

Connectivity may be intermittent at the theater; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving to the theater.

The data associated with your tickets will be saved to your phone’s app. If you have previously retrieved details for tickets to a show, added them to your phone’s app and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.

We encourage you to charge your device before you come to the theater, but you may always go to the box office for assistance.

Website Issues

If you are receiving an error message, please call our National eCLUB service line at 866.880.9572 (M-F, 9am to 5pm) or email BroadwayInFortService@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, click here to access the eCLUB login page. Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password. If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 866.880.9572 (M-F, 9am to 5pm).

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

Renewing Subscriptions

For a full list of Terms and Conditions, please visit this page.

Renewals for each season typically begin in the first part of the year (January – March). We’re always excited to announce the new season and typically send a heads up email the week before the big reveal. If you opted out of becoming a STAR Subscriber and having us renew your account for you, you will need to renew your own account.

The day of the big reveal we will send you an email to the email address we have on your account, with a link to renew your account online, which is the fastest and easier way. Love talking to us? We love talking to you too – give us a call at  800.764.0700, (Mon – Fri, 9am to 5pm) and we’ll be more than happy to assist you with your renewal. If you like renewing in person, stop by the Subscriber Window at the Broward Center Box Office  during business hours 10am-1pm and 2pm-5pm, we’d love to say hi and help you renew.

STAR Subscriber means you never have to worry about your renewal. It means you love Broadway, you love going to the theater, you never want to miss it! Being a STAR Subscriber is our early renewal benefit program which is an optional program that makes it easy to keep your seats year after year because we do the work for you.

When we announce the next season, you won’t need to take any action – For our STAR SUBSCRIBERS that selected to have their seasons automatically renewed, we’ll be doing the work for you and seating you first in your seat, or the closest possible location. STAR Subscribers are still able to opt into our interest-free Payment Plan. STAR Subscribers also receive loyalty pricing, priority access to upgrades, and exclusive experiences.

This new way to subscribe allows us to bring a great variety of shows to the Broward Center, so you can customize your Broadway experience. With SUBSCRIBER CHOICE, your seats are secured for the 5 two-week shows. You then have to choose between the one-week Subscriber Choice shows to complete your 6-show package. Want more Broadway? Choose both and make it a 7-show package.

No, that’s the beauty of the SUBSCRIBER CHOICE, you only have to pick one of the shows to be considered a Broadway in Fort Lauderdale Subscriber. We just know how much people love going to see shows we wanted to bring more to the Broward Center.

With these shows running for one week and without knowing who will pick which shows, we put the decision of day and seats in your control. Once the renewal deadline has passed, you will received an email with instructions on how to go online (or call) to pick your performance day/time and seating location. It’s very similar to our online upgrade process.  STAR SUBSCRIBERS NOTE: For our STAR SUBSCRIBERS that selected to have their seasons automatically reviewed, we’ll be doing the work for you and seating you first in your seat, or the closest possible location.

Yes you can. With Subscriber Choice shows you can choose from any performance day/time and seating area (subject to availability). If you are currently in a lower price in the theater and want to secure seats in a higher priced section, you would just pay the difference.

Absolutely, all the same benefits apply to the Subscriber Choice shows, they are a part of the overall season package.

You sure can! just like you can for the other shows in your season package. The same benefits apply as Subscriber Choice shows are considered part of the season package, not season specials.

We understand change can be difficult. The decision to bring some shows for one week instead of the traditional two weeks is so we can bring more Broadway to the Broward Center. Many shows will not come to Fort Lauderdale for two weeks and we don’t want our Subscribers to miss on the newer shows. You must choose one of the two to complete package be considered a Season Subscriber.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

If you wish to purchase accessible seats for a subscription, please call us at 800.764.0700, (Mon – Fri, 9am to 5pm) or email at FortLauderdaleservice@broadwayacrossamerica.com.

We forget all the time too, don’t worry! To reset or update your password, go to FortLauderdale.Broadway.com and go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.

If you do not have an account or password, or do not know the email address registered to your account, please contact us at 800.764.0700 (Mon – Fri, 9am – 5pm) and we will be happy to assist you.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

Isn’t technology great…for the most part yes, but we know there are times when things just don’t work. If you are receiving an error message we apologize in advance and are here to help, please call us at 800.764.0070 (Mon-Fri, 9am – 5pm) or email us at FortLauderdaleService@BroadwayAcrossAmerica.com for assistance. Please note email assistance is only available Mon-Fri, 9am to 5pm.

Being in seats that you love is an important part of a great experience at the theatre. Current Subscribers will have until the printed deadline date to renew their same seats for the new season. Approximately two to three weeks after the renewal deadline we will email those subscribers that have renewed (either in full or on the payment plan) inviting them to make changes to their seat/day.

Don’t worry, you’ll get a heads up of when this starts. We send an email out the week prior. Then on the day upgrades begin, the power is your hands! Gone are the days of writing in your request and wondering what we’re doing. With our new interactive seating map you can see what’s available and make the choice that works best for you. Keep in mind, other locations become available from Subscribers who opted not to renew.

All you do is log in to your account and search around to see what you like. If you find something you like you can secure those locations for the season with a few simple steps.  If you don’t see anything, you can stay in your same seats. If you do change your seats/performance day a confirmation of the new locations/day will be sent to you via email. Don’t find anything you like, don’t worry, you can always look to exchange your seats on a show by show basis when the ability to make exchanges begin, which is typically over the summer.

INSIDE INFO!  Friday and Saturday nights are our highest subscribed to performances and there is limited availability. Feel like you’ve been asking for an upgrade forever and you can’t seem to move – the more flexible you can be with performance nights, the better the seating options may be. With online upgrades you can review other days. Check it out, you might find something you like!

Great question, first the part you probably don’t want to read…changing the day for your season subscription also means you will be giving up the seat locations you have. Why you ask? Because someone on the other performance you want to go to probably already has them.

Not to worry, before you make a final change you will have the change to look at what’s available. Current Subscribers will have until the printed deadline date to renew their same seats for the new season. Approximately two to three weeks after the renewal deadline we will email those subscribers that have renewed (either in full or on the payment plan) inviting them to make changes to their seat/day.

Don’t worry, you’ll get a heads up of when this starts. We send an email out the week prior. Then on the day upgrades begin, the power in your hands! Gone are the days of writing in your request and wondering what we’re doing. With our new interactive seating map you can see what’s available and make the choice that works best for you. Keep in mind, other locations become available from Subscribers who opted not to renew.

All you do is log in to your account and search around to see what you like. If you find something you like you can secure those locations for the season with a few simple steps.  If you don’t see anything, you can stay in your same seats. If you do change your seats/performance day a confirmation of the new locations/day will be sent to you via email. Don’t find anything you like, don’t worry, you can always look to exchange your seats on a show by show basis when the ability to make exchanges begin, which is typically over the summer.

We understand that purchasing a package so far in advance can have its challenges and as a lover of Broadway you may have seen a show already. Any requests for adjustments to the season subscription outside standard benefits or show offerings, what we’re calling a COURTESY CHANGE, must be completed by the season subscription renewal deadline and are limited to one (1) request per subscription account, not per seat, per season. After the renewal deadline only the benefits associated with the package will be offered.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call your Subscriber Service Center at 800.764.0700 (M-F, 9am to 5pm).

If neither of those options help – you can also transfer your tickets to a friend or loved one for free by logging into your online account.

Whether you’re a winter resident or just going out of town, we realize a conflict like this may arise. The earlier you know the better as there is an option to help.

Any requests for adjustments to the season subscription outside standard benefits or show offerings, what we’re calling a COURTESY CHANGE, must be completed by the season subscription renewal deadline and are limited to one (1) request per subscription account, not per seat, per season. After the renewal deadline only the benefits associated with the package will be offered.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call your Subscriber Service Center at 800.764.0700 (M-F, 9am to 5pm).

If neither of those options help – you can also transfer your tickets to a friend or loved one for free by logging into your online account.

So here is where we have to share the corporate answer. If requesting to split seats with another Account Holder or to change Account Holder’s name, for the security of your account requests must be submitted in writing. Please send to FortLauderdaleService@broadwayacrossamerica.com   In fairness to other Subscribers, we may not be able to honor all requests.

If I change my mind, can I cancel the Season Subscription and receive a refund?

Subscriptions may be cancelled and refunded in full so long as the request is received prior to the mailing of season tickets. If you have already received your tickets, you will receive the full refund of the cost of tickets minus processing fees – please note that cancelling a subscription will void the barcodes on your tickets. Cancellation requests must be emailed to FortLauderdaleService@BroadwayAcrossAmerica.com.

We hear how upset people are when this happens and it makes us sad. Once the renewal deadline has past we are unable to guarantee your same seats will be available, but we want to try and help. Please call us as soon as possible at 800.764.0700 (Mon-Fri, 9am – 5pm) to see how we can assist.

In an effort for this not to happen we send multiple notifications, not just one notice. The printed deadline is anywhere from four to six weeks and during the course of that time we send reminders mail, email, and usually a phone call. The best way to stay informed of key dates and not miss a deadline is to have a valid email on your account and sign up for Mobile Alerts.

Exchanging and Adding Seats

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

Absolutely! Life gets busy and this is one of the great benefits of being a Subscriber. If you find you are unable to attend your scheduled performance, you may exchange for another performance of the same production during the time it is playing at the Broward Center. We do ask that you review the Important Information section about exchanges below as some restrictions may apply depending on the show you are looking to exchange.

Exchanges may be made by calling your Subscriber Hotline at 800.764.0700 (M-F, 9am to 5pm), by logging in to your account online account manager or by visiting the Broadway Across America Subscriber Window at the Broward Center Box Office (M-F 10am-1pm, 2pm-5pm).

We get it, some shows you may just want a better seat for. Same performance seat exchanges are available long as there is something available. And if the location is in a higher priced section the difference must be paid at time of exchange. For this we do ask that you give us a call before 4pm on the performance day or by 3pm on Fridays if you have a weekend performance at 800.764.0700 (Mon-Fri, 9am to 5pm).

HINT! If there isn’t a long line at the Broadway in Fort Lauderdale window the hour before the performance you could stop by and just ask if there is better seating. Don’t be upset if they seem rushed, its show time, but it never hurts to ask. Flash a smile, they like that!

IMPORTANT INFORMATION ABOUT EXCHANGES:

Tickets must be exchanged no later than two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. Exchanges may only be made for a different performance of the same show.

Comparable seating cannot always be guaranteed. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange Refunds from exchanging into a lower-priced ticket or performance will be processed within 7 business days

Please note, blockbuster shows (Hamilton, Dear Evan Hansen) have restrictions on exchanges different from above which will be emailed to you and noted in Account Manager when you log in to your online account.

We understand that emergencies happen and hope everything is ok. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact us as soon as possible to review options at 800.764.0700, (Mon – Fri, 9am to 5pm). No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance and they have moved on from Fort Lauderdale.

We understand that purchasing a package so far in advance can have its challenges and as a lover of Broadway you may have seen a show already. Any requests for adjustments to the season subscription outside standard benefits or show offerings, what we’re calling a COURTESY CHANGE, must be completed by the season subscription renewal deadline and are limited to one (1) request per subscription account, not per seat, per season. After the renewal deadline only the benefits associated with the package will be offered.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call your Subscriber Service Center at 800-764-0700 (M-F, 9am to 5pm).

If neither of those options help – you can also transfer your tickets to a friend or loved one for free by logging into your online account.

Whether you’re a winter resident or just going out of town, we realize a conflict like this may arise. The earlier you know the better as there is an option to help.

Any requests for adjustments to the season subscription outside standard benefits or show offerings, what we’re calling a COURTESY CHANGE, must be completed by the season subscription renewal deadline and are limited to one (1) request per subscription account, not per seat, per season. After the renewal deadline only the benefits associated with the package will be offered.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call your Subscriber Service Center at 800-764-0700 (M-F, 9am to 5pm).

If neither of those options help – you can also transfer your tickets to a friend or loved one for free by logging into your online account.

This is another one of the great benefits of being a Subscriber and we ask that you also read the Important Information on Additional tickets below. You will have the opportunity to purchase additional tickets to most shows in the season prior to the public onsale. The ability to purchase additional tickets typically becomes available over the summer and we will send an email letting you know when this begins to the email on your account. One additional tickets are available you can add them by logging in to your online account or over the phone through your Subscriber Service Center at 800.764.0700 (Mon-Fri, 9am to 5pm).

From time to time there may be shows we will not be able to offer the benefit of purchasing prior to the public on sale. It’s not ideal and understand it can be frustrating. We will however notify you as a Subscriber when the public on sale is so you can attempt to purchase additional tickets at that time. Be sure to have a valid email address on file not to miss information like this.

 IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders for the 2019/20 Season will be limited to 8 tickets per show. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card. Information for the 2020/2021 on additional ticket limits has not been determined.

Additional tickets purchased by phone or online will incur a $10 service charge. This service charge may be waived by purchasing tickets in-person at the Subscriber Window at the Broward Center (M-F 10am-1pm, 2pm-5pm). Please note the window will be closed over the summer, Subscribers will be notified of the specific closed times once determined.

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

Subscriber Choices are one week engagements. Since these shows play for shorter runs than main package shows, we cannot guarantee your usual seats or performance dates for them. You will have the opportunity to select your performance and seats at a designated time after the renewal deadline.

We love that we offer Broadway in so many places! Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city or Canada easy. Please call your Subscriber Service Center at 800.764.0700 (Mon – Fri, 9am to 5pm) and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Subscription Questions

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact us as soon as possible to review options at 800.764.0700, (Mon – Fri, 9am to 5pm). No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

Don’t worry, we’ve got you covered! If your subscription tickets have been misplaced or destroyed, contact us at 800.764.0700, (Mon – Fri, 9am to 5pm) or email us at  FortLauderdaleService@BroadwayAcrossAmerica.com as soon as possible to request a reprint.

We strive for you to have a fabulous time at every event, but understand things happen. Please contact us at 800.764.0700, (Mon-Fri, 9am to 5pm) or email us at FortLauderdaleService@BroadwayAcrossAmerica.com so we work on resolving the issue with you.

If you wish to purchase accessible seats for a subscription, please call us at 800.764.0700, (Mon – Fri, 9am to 5pm) or email at FortLauderdaleservice@broadwayacrossamerica.com.

So here is where we have to share the corporate answer. If requesting to split seats with another Account Holder or to change Account Holder’s name, for the security of your account requests must be submitted in writing. Please send to FortLauderdaleService@broadwayacrossamerica.com   In fairness to other Subscribers, we may not be able to honor all requests.

Subscriptions may be cancelled and refunded in full so long as the request is received prior to the mailing of season tickets. If you have already received your tickets, you will receive the full refund of the cost of tickets minus processing fees – please note that cancelling a subscription will void the barcodes on your tickets. Cancellation requests must be emailed to FortLauderdaleService@BroadwayAcrossAmerica.com.

For a full list of Terms and Conditions, please visit this page

Current Subscribers will have until the printed deadline date to renew their same seats. Approximately two to three weeks after the renewal deadline we will email Renewed Subscribers inviting them to make changes to their seat/day. Other locations become available from Subscribers who opted not to renew. We put the power in your hand. You simply need to log into your account and search around to see what you like. If you find something you like can secure those locations for the season with a few simple steps.  If you don’t see anything, you can stay in your same seats. If you change your seats a confirmation of the new locations will be sent to you via email. Don’t find anything you like, don’t worry, you can always look to exchange your seats on a show by show basis when the ability to make exchanges begins, which is typically over the summer.

Subscription Mobile Ticketing

Step 1– In your phone’s browser got to fortlauderdale.broadway.com

Step 2– Once there select the 3 bars in the top right corner

Step 3– Select “My Account”

Step 4– Season Subscribers select ‘Season Subscribers”. People who have purchased tickets through the eClub select “eClub Members”

Step 5– Log in using your email address and password. If you aren’t sure which email you used, or what your password is, you can call the Service Center at 1-800-764-0700 for assistance.

Step 6– Select All Events

Step 7– Select the show you wish to load into your device, and hit continue.

Step 8– Select the ticket, and it will pull up the barcode.

Android

iPhone

Step 9– Save the tickets to your Passbook, Apple Wallet, or Google pay, and you are all set! Your ticket will be scanned at the door!

We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient and flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise. Digital ticketing provides:

  • Quick and easy entry to the venue
  • Instant access to all your tickets for the season
  • The ability to manage tickets at any time
  • Drastically reduced risk of lost, stolen, counterfeit or forgotten tickets
  • The ability to skip the printer and save paper

PDF tickets are not available to print from home. With mobile ticketing, your phone is your ticket. If you do not have access to a smartphone and would like a printed ticket, please contact us at 800.764.0700 (Mon – Fri, 9am to 5pm).

Do tickets need to already be printed to view them in my account via a mobile device?

No. If tickets were already printed, then your FortLauderdale.Broadway.com Account will display the existing barcode. If tickets have not already been printed, then your FortLauderdale.Broadway.com Account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your FortLauderdale.Broadway.com Account will display the existing barcode via a mobile device.

To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.

In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.

PRO TIP! Once scanned, consider taking a screenshot so you can always access your seat information regardless of your phone’s connectivity.

If you are logged into your FortLauderdale.Broadway.com Account and still do not see your tickets, please go to the box office or contact us at FortLauderdaleService@BroadwayAcrossAmerica.com or 800.764.0700.

Tickets must be presented to the usher live from your account or via your phone’s digital wallet app.

If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. Only digital tickets generated from your FortLauderdale.Broadway.com Account or your phone’s digital wallet app will be accepted.

Yes; however, sending each attendee their individual ticket ahead of time will expedite your entry into the theatre.

You can easily send each member their ticket individually so they can enter at their convenience.

Once logged into your account:

Step 1
: Select Manage My Ticket(s), then choose the event you’d like to transfer and tap Send.
Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown.

Step 2
: Select the tickets you’d like to transfer and tap Done, followed by Confirm.

Step 3
: Add the email address of the person you’d like to send the ticket(s) to and select Done.

Yes. If they don’t already have one, they will be prompted to create one during the ticket acceptance process.

Yes, you can reclaim tickets as long as they have not already been accepted by the recipient.

Connectivity may be intermittent at the theatre; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving to the theatre.

The data associated with your tickets will be saved to your phone’s app. If you have previously retrieved details for tickets to a show, added them to your phone’s app and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.

If for some reason you are not able to access your tickets, please visit the Broadway in Fort Lauderdale window at the Box Office and our Representative will assist you, even if it means printing tickets. No worries – you’ll see the show!

Isn’t that always the way? Although we encourage you to charge your device before you come to the theatre, should you be low on battery please visit the Broadway in Fort Lauderdale window at the Box Office and our Representative will assist you, even if it means printing tickets you may always go to the box office for assistance.

Website Issues

It’s frustrating, isn’t it? It happens to us too! In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

If you are receiving an error message, please call us 800. 764.0700 or email FortLauderdaleSerivce@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, go to FortLauderdale.Broadway.com and go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 800.764.0700.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

Isn’t technology great…for the most part yes, but we know there are times when things just don’t work. If you are receiving an error message we apologize in advance and are here to help, please call us at 800.764.0070 (Mon-Fri, 9am to 5pm) or email us at FortLauderdaleService@BroadwayAcrossAmerica.com for assistance. Please note email assistance is only available Mon-Fri, 9am to 5pm.

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 954.660.6307 or email groups@browardcenter.org to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 954.660.6307.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-served basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theater in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 954.660.6307.

Please mail checks payable to:

 

Broward Center for the Performing Arts

Att: Group Sales

201 SW Fifth Ave.

Fort Lauderdale, FL 33312

 

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 954.660.6307

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long and you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 954.660.6307 or email Groups@browardcenter.org to check the status of your order.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theater.

Please contact your employer, employee perks, or employee benefits department at your company to obtain your customized company ticketing link. Sill having trouble? Contact us at 954.660.6307 or Groups@browardcenter.org.

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Fort Lauderdale. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

Step-by-step instructions for managing tickets through your Account Manager can be found here. If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 1-617-482-8616 or email Groups@browardcenter.org for assistance.

If you have forgotten your password, go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 800.764.0700 .

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

About Automatic Renewal

Automatic renewal is a risk-free, convenient service offered to handle the renewal process on your behalf to ensure you never miss a deadline.

If you change your mind once the season is revealed, contact us by the Renewal Deadline*, and we’ll refund you in full and cancel your seats.

  1. There are two ways to join. Either via an invitation emailed to you or as part of your season subscription renewal. If renewing by phone or in person, just be sure to tell the agent you’d like to automatically renew moving forward. Once enrolled, we’ll renew you automatically season after season.
  2. Before the season is announced, you will receive an email containing a reminder of the CC on file we will charge, the date we will charge that card, the amount we will charge your card, and if you are using the payment plan – the total amount for your subscription renewal.
  3. A few days before the season announcement, we’ll charge your card on the day outlined in the email and according to your designated payment plan (single payment or four installments). If we are able to successfully renew you or should you run into any issues, we will be sure to let you know in the season announcement email we send.
  4. If you change your mind once the season is revealed, contact us by the Renewal Deadline, and we will give you a full refund for your subscription and cancel your seats.
  5. When it is time to purchase additional tickets and make exchanges for the new season, Automatic Renewal participants will be FIRST IN LINE to buy and make changes to their performance schedule.
  6. You will be automatically renewed season after season, and we will always notify you prior to charging your card.
  7. If you would like to keep your season seats but opt out of the Automatic Renewal program, simply notify us by calling your Subscriber Hotline at 800.764.0700  to discontinue. We will no longer renew your seats automatically each year. To keep your seats, you will need to renew manually each year online, by phone, by mail or in person before the designated Renewal Deadline.

FAQ

The Broadway In Fort Lauderdale 2020/21 season will be announced in March.

The Renewal Deadline for the 2020/21 season is April 20, 2020.

Yes! You will receive your same subscription seats to all the shows included in the season package.

All renewed subscribers, including Automatic Renewal participants, will be eligible to participate in the online upgrade process after the Renewal Deadline.

We will communicate with you every step of the way. Before the season is announced, you will receive an email with the total and the exact charge date so there are no surprises.

In order to ensure a seamless process on the announcement day, we will charge your credit card a few days before and get in touch if there are any issues. In seasons where there are Season Options – shows that can be purchased in addition to those included in subscription package(s) – Automatic Renewal participants will have first access to buy tickets because their renewal will be done already at the time of announcement.

No problem! If you change your mind after we announce the shows, there is a 100% money-back guarantee if you contact us before the Renewal Deadline*.

Done worry! You will receive an email after the season has been announced wit a link to renew in your Account Manager at BroadwayInFortLauderdale.com/MyAccount. You can join the program as part of the paying your renewal invoice.

Yes, you have the choice to pay in a single payment or use our three-installment plan for no additional fee.

If you select the payment plan option, the first charge will be 1-3 days before the season announcement (don’t worry – we will email you in advance with the total). The subsequent payments will be charged on February 28, 2020; June 2, 2020; and July 7, 2020. We will send you a reminder by email before each subsequent payment plan charge.

*The 2020/21 Renewal Deadline is April 20, 2020.