High Wait Time Alert: Due to an overwhelming response on recently announced 19-20 Seasons our Service Center is experiencing increased call volume and wait time that are exceeding 20 minutes. Don’t forget you can manage your account online to avoid the wait. We appreciate your patience in advance!
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Renewing Subscriptions

For a full list of Terms and Conditions, please visit this page.  Please link to: https://baa.broadway.com/Season-Subscription-Terms-and-Conditions/

Renewals for each season typically begin in the first part of the year (January – March). We’re always exciting to announce the new season and typically send a heads up email the week before the big reveal. If you opted out of becoming a STAR Subscriber and having us renew your account for you, you will need to renew your own account.

 

The day of the big reveal we will send you an email to the email address we have on your account, with a link to renew your account online, which is the fastest and easier way. Love talking to us? We love talking to you too – give us a call at  800.764.0700, (Mon – Fri, 9am to 5pm) and we’ll be more than happy to assist you with your renewal. If you like renewing in person, stop by

the Subscriber Window at the Broward Center Box Office  during business hours 10am-1pm and 2pm-5pm, we’d love to say hi and help you renew.

STAR Subscriber means you never have to worry about your renewal. It means you love Broadway, you love going to the theatre, you never want to miss it! Being a STAR Subscriber is our early renewal benefit program which is an optional program that makes it easy to keep your seats year after year because we do the work for you.

When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the credit card on file.

STAR Subscribers are still able to opt into our interest-free Payment Plan.

STAR Subscribers also receive loyalty pricing, priority access to upgrades, and exclusive experiences.

STAR Subscriber sign-ups are complete for the 2019-2020.season. If you would like to sign up for the 2020-2021 STAR Subscriber program, give us a call at800.764.0700, (Mon – Fri, 9am to 5pm).

What’s the catch? You just need to have a valid email address and credit card to participate in the STAR Subscriber Program….oh, and love Broadway and never want to leave us.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

If you wish to purchase accessible seats for a subscription, or want to know the various services offered, please give us a call us at 800.764.0700, (Mon – Fri, 9am to 5pm).

We forget all the time too, don’t worry! To reset or update your password, go to FortLauderdale.Broadway.com and go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.

If you do not have an account or password, or do not know the email address registered to your account, please contact us at 800.764.0700 (Mon – Fri, 9am – 5pm) and we will be happy to assist you.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

Isn’t technology great…for the most part yes, but we know there are times when things just don’t work. If you are receiving an error message we apologize in advance and are here to help, please call us at 800.764.0070 (Mon-Fri, 9am – 5pm) or email us at FortLauderdaleService@BroadwayAcrossAmerica.com for assistance. Please note email assistance is only available Mon-Fri, 9am to 5pm.

Being in seats that you love is an important part of a great experience at the theatre. Current Subscribers will have until the printed deadline date to renew their same seats for the new season. Approximately two to three weeks after the renewal deadline we will email those subscribers that have renewed (either in full or on the payment plan) inviting them to make changes to their seat/day.

Don’t worry, you’ll get a heads up of when this starts. We send an email out the week prior. Then on the day upgrades begin, the power in your hands! Gone are the days of writing in your request and wondering what we’re doing. With our new interactive seating map you can see what’s available and make the choice that works best for you. Keep in mind, other locations become available from Subscribers who opted not to renew.

All you do is log in to your account and search around to see what you like. If you find something you like you can secure those locations for the season with a few simple steps.  If you don’t see anything, you can stay in your same seats. If you do change your seats/performance day a confirmation of the new locations/day will be sent to you via email. Don’t find anything you like, don’t worry, you can always look to exchange your seats on a show by show basis when the ability to make exchanges begin, which is typically over the summer.

INSIDE INFO!  Friday and Saturday nights are our highest subscribed to performances and there is limited availability. Feel like you’ve been asking for an upgrade forever and you can’t seem to move – the more flexible you can be with performance nights, the better the seating options may be. With online upgrades you can review other days. Check it out, you might find something you like!

Great question, first the part you probably don’t want to read…changing the day for your season subscription also means you will be giving up the seat locations you have. Why you ask? Because someone on the other performance you want to go to probably already has them.

Not to worry, before you make a final change you will have the change to look at what’s available. Current Subscribers will have until the printed deadline date to renew their same seats for the new season. Approximately two to three weeks after the renewal deadline we will email those subscribers that have renewed (either in full or on the payment plan) inviting them to make changes to their seat/day.

Don’t worry, you’ll get a heads up of when this starts. We send an email out the week prior. Then on the day upgrades begin, the power in your hands! Gone are the days of writing in your request and wondering what we’re doing. With our new interactive seating map you can see what’s available and make the choice that works best for you. Keep in mind, other locations become available from Subscribers who opted not to renew.

All you do is log in to your account and search around to see what you like. If you find something you like you can secure those locations for the season with a few simple steps.  If you don’t see anything, you can stay in your same seats. If you do change your seats/performance day a confirmation of the new locations/day will be sent to you via email. Don’t find anything you like, don’t worry, you can always look to exchange your seats on a show by show basis when the ability to make exchanges begin, which is typically over the summer.

We understand that purchasing a package so far in advance can have its challenges and as a lover of Broadway you may have seen a show already. Any requests for adjustments to the season subscription outside standard benefits or show offerings, what we’re calling a COURTESY CHANGE, must be completed by the season subscription renewal deadline and are limited to one (1) request per subscription account, not per seat, per season. After the renewal deadline only the benefits associated with the package will be offered.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call your Subscriber Service Center at 800-764-0700 (M-F, 9am to 5pm).

If neither of those options help – you can also transfer your tickets to a friend or loved one for free by logging into your online account.

Whether you’re a winter resident or just going out of town, we realize a conflict like this may arise. The earlier you know the better as there is an option to help.

Any requests for adjustments to the season subscription outside standard benefits or show offerings, what we’re calling a COURTESY CHANGE, must be completed by the season subscription renewal deadline and are limited to one (1) request per subscription account, not per seat, per season. After the renewal deadline only the benefits associated with the package will be offered.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call your Subscriber Service Center at 800-764-0700 (M-F, 9am to 5pm).

If neither of those options help – you can also transfer your tickets to a friend or loved one for free by logging into your online account.

So here is where we have to share the corporate answer. If requesting to split seats with another Account Holder or to change Account Holder’s name, for the security of your account requests must be submitted in writing. Please send to FortLauderdaleService@broadwayacrossamerica.com   In fairness to other Subscribers, we may not be able to honor all requests.

If I change my mind, can I cancel the Season Subscription and receive a refund?

Subscriptions may be cancelled and refunded in full so long as the request is received prior to the mailing of season tickets. If you have already received your tickets, you will receive the full refund of the cost of tickets minus processing fees – please note that cancelling a subscription will void the barcodes on your tickets. Cancellation requests must be emailed to FortLauderdaleService@BroadwayAcrossAmerica.com.

We hear how upset people are when this happens and it makes us sad. Once the renewal deadline has past we are unable to guarantee your same seats will be available, but we want to try and help. Please call us as soon as possible at 800.764.0700 (Mon-Fri, 9am – 5pm) to see how we can assist.

In an effort for this not to happen we send multiple notifications, not just one notice. The printed deadline is anywhere from four to six weeks and during the course of that time we send reminders mail, email, and usually a phone call. The best way to stay informed of key dates and not miss a deadline is to have a valid email on your account and sign up for Mobile Alerts.

Exchanging and Adding Seats

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

Absolutely! Life gets busy and this is one of the great benefits of being a Subscriber. If you find you are unable to attend your scheduled performance, you may exchange for another performance of the same production during the time it is playing at the Broward Center. We do ask that you review the Important Information section about exchanges below as some restrictions may apply depending on the show you are looking to exchange.

Exchanges may be made by calling your Subscriber Hotline at 800.764.0700 (M-F, 9am to 5pm), by logging in to your account online account manager or by visiting the Broadway Across America Subscriber Window at the Broward Center Box Office (M-F 10am-1pm, 2pm-5pm).

We get it, some shows you may just want a better seat for. Same performance seat exchanges are available long as there is something available. And if the location is in a higher priced section the difference must be paid at time of exchange. For this we do ask that you give us a call before 4pm on the performance day or by 3pm on Fridays if you have a weekend performance at 800.764.0700 (Mon-Fri, 9am to 5pm).

HINT! If there isn’t a long line at the Broadway in Fort Lauderdale window the hour before the performance you could stop by and just ask if there is better seating. Don’t be upset if they seem rushed, its show time, but it never hurts to ask. Flash a smile, they like that!

 

IMPORTANT INFORMATION ABOUT EXCHANGES:

Tickets must be exchanged no later than two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. Exchanges may only be made for a different performance of the same show.

Comparable seating cannot always be guaranteed. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange Refunds from exchanging into a lower-priced ticket or performance will be processed within 7 business days

Please note, blockbuster shows (Hamilton, Dear Evan Hansen) have restrictions on exchanges different from above which will be emailed to you and noted in Account Manager when you log in to your online account.

We understand that emergencies happen and hope everything is ok. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact us as soon as possible to review options at 800.764.0700, (Mon – Fri, 9am to 5pm). No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance and they have moved on from Fort Lauderdale.

We understand that purchasing a package so far in advance can have its challenges and as a lover of Broadway you may have seen a show already. Any requests for adjustments to the season subscription outside standard benefits or show offerings, what we’re calling a COURTESY CHANGE, must be completed by the season subscription renewal deadline and are limited to one (1) request per subscription account, not per seat, per season. After the renewal deadline only the benefits associated with the package will be offered.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call your Subscriber Service Center at 800-764-0700 (M-F, 9am to 5pm).

If neither of those options help – you can also transfer your tickets to a friend or loved one for free by logging into your online account.

Whether you’re a winter resident or just going out of town, we realize a conflict like this may arise. The earlier you know the better as there is an option to help.

Any requests for adjustments to the season subscription outside standard benefits or show offerings, what we’re calling a COURTESY CHANGE, must be completed by the season subscription renewal deadline and are limited to one (1) request per subscription account, not per seat, per season. After the renewal deadline only the benefits associated with the package will be offered.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call your Subscriber Service Center at 800-764-0700 (M-F, 9am to 5pm).

If neither of those options help – you can also transfer your tickets to a friend or loved one for free by logging into your online account.

This is another one of the great benefits of being a Subscriber and we ask that you also read the Important Information on Additional tickets below. You will have the opportunity to purchase additional tickets to most shows in the season prior to the public onsale. The ability to purchase additional tickets typically becomes available over the summer and we will send an email letting you know when this begins to the email on your account. One additional tickets are available you can add them by logging in to your online account or over the phone through your Subscriber Service Center at 800.764.0700 (Mon-Fri, 9am to 5pm).

From time to time there may be shows we will not be able to offer the benefit of purchasing prior to the public on sale. It’s not ideal and understand it can be frustrating. We will however notify you as a Subscriber when the public on sale is so you can attempt to purchase additional tickets at that time. Be sure to have a valid email address on file not to miss information like this.

 

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders for the 2018/19 Season will be limited to 8 tickets per show. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card. Information for the 2019/2020 on additional ticket limits has not been determined.

Additional tickets purchased by phone or online will incur a $10 service charge. This service charge may be waived by purchasing tickets in-person at the Subscriber Window at the Broward Center (M-F 10am-1pm, 2pm-5pm). Please note the window will be closed over the summer, Subscribers will be notified of the specific closed times once determined.

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

We love when we can share even more Broadway with us. Since Season Options are an additional add on to the season package they are sold to subscribers on a first-come, first-served basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows, which is why we can’t hold everyone’s same seats. The good news is, at this time there are no Season Options announced for the 2019/20 season, so you’ll have your same seats for all the shows.

We love that we offer Broadway in so many places! Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city or Canada easy. Please call your Subscriber Service Center at 800.764.0700 (Mon – Fri, 9am to 5pm) and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Subscription Questions

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact us as soon as possible to review options at 800.764.0700, (Mon – Fri, 9am to 5pm). No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

Don’t worry, we’ve got you covered! If your subscription tickets have been misplaced or destroyed, contact us at 800.764.0700, (Mon – Fri, 9am to 5pm) or email us at  FortLauderdaleService@BroadwayAcrossAmerica.com as soon as possible to request a reprint.

We strive for you to have a fabulous time at every event, but understand things happen. Please contact us at 800.764.0700, (Mon-Fri, 9am to 5pm) or email us at FortLauderdaleService@BroadwayAcrossAmerica.com so we work on resolving the issue with you.

If you wish to purchase accessible seats for a subscription, please call us at 800.764.0700, (Mon – Fri, 9am to 5pm)

So here is where we have to share the corporate answer. If requesting to split seats with another Account Holder or to change Account Holder’s name, for the security of your account requests must be submitted in writing. Please send to FortLauderdaleService@broadwayacrossamerica.com   In fairness to other Subscribers, we may not be able to honor all requests.

Subscriptions may be cancelled and refunded in full so long as the request is received prior to the mailing of season tickets. If you have already received your tickets, you will receive the full refund of the cost of tickets minus processing fees – please note that cancelling a subscription will void the barcodes on your tickets. Cancellation requests must be emailed to FortLauderdaleService@BroadwayAcrossAmerica.com.

For a full list of Terms and Conditions, please visit this page

Current Subscribers will have until the printed deadline date to renew their same seats. Approximately two to three weeks after the renewal deadline we will email Renewed Subscribers inviting them to make changes to their seat/day. Other locations become available from Subscribers who opted not to renew. We put the power in your hand. You simply need to log into your account and search around to see what you like. If you find something you like can secure those locations for the season with a few simple steps.  If you don’t see anything, you can stay in your same seats. If you change your seats a confirmation of the new locations will be sent to you via email. Don’t find anything you like, don’t worry, you can always look to exchange your seats on a show by show basis when the ability to make exchanges begins, which is typically over the summer.

Subscription Mobile Ticketing

Step 1– In your phone’s browser got to fortlauderdale.broadway.com

Step 2– Once there select the 3 bars in the top right corner

Step 3– Select “My Account”

Step 4– Season Subscribers select ‘Season Subscribers”. People who have purchased tickets through the eClub select “eClub Members”

Step 5– Log in using your email address and password. If you aren’t sure which email you used, or what your password is, you can call the Service Center at 1-800-764-0700 for assistance.

Step 6– Select All Events

Step 7– Select the show you wish to load into your device, and hit continue.

Step 8– Select the ticket, and it will pull up the barcode.

Android

iPhone

Step 9– Save the tickets to your Passbook, Apple Wallet, or Google pay, and you are all set! Your ticket will be scanned at the door!

We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient and flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise. Digital ticketing provides:

  • Quick and easy entry to the venue
  • Instant access to all your tickets for the season
  • The ability to manage tickets at any time
  • Drastically reduced risk of lost, stolen, counterfeit or forgotten tickets
  • The ability to skip the printer and save paper

PDF tickets are not available to print from home. With mobile ticketing, your phone is your ticket. If you do not have access to a smartphone and would like a printed ticket, please contact us at 800-764-0700 (Mon – Fri, 9am to 5pm).

Do tickets need to already be printed to view them in my account via a mobile device?

No. If tickets were already printed, then your FortLauderdale.Broadway.com Account will display the existing barcode. If tickets have not already been printed, then your FortLauderdale.Broadway.com Account will generate a barcode when the tickets are retrieved.

No. If tickets were already printed, then your FortLauderdale.Broadway.com Account will display the existing barcode via a mobile device.

To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s digital wallet app before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.

In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.

PRO TIP! Once scanned, consider taking a screenshot so you can always access your seat information regardless of your phone’s connectivity.

If you are logged into your FortLauderdale.Broadway.com Account and still do not see your tickets, please go to the box office or contact us at FortLauderdaleService@BroadwayAcrossAmerica.com or 800.764.0700.

Tickets must be presented to the usher live from your account or via your phone’s digital wallet app.

If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. Only digital tickets generated from your FortLauderdale.Broadway.com Account or your phone’s digital wallet app will be accepted.

Yes; however, sending each attendee their individual ticket ahead of time will expedite your entry into the theatre.

You can easily send each member their ticket individually so they can enter at their convenience.

Once logged into your account:

Step 1
: Select Manage My Ticket(s), then choose the event you’d like to transfer and tap Send.
Please note that not all tickets are eligible for transfer. If they are not, the transfer option will not be shown.

Step 2
: Select the tickets you’d like to transfer and tap Done, followed by Confirm.

Step 3
: Add the email address of the person you’d like to send the ticket(s) to and select Done.

Yes. If they don’t already have one, they will be prompted to create one during the ticket acceptance process.

Yes, you can reclaim tickets as long as they have not already been accepted by the recipient.

Connectivity may be intermittent at the theatre; we encourage you to access your tickets in advance and add them to your phone’s digital wallet app before arriving to the theatre.

The data associated with your tickets will be saved to your phone’s app. If you have previously retrieved details for tickets to a show, added them to your phone’s app and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.

If for some reason you are not able to access your tickets, please visit the Broadway in Fort Lauderdale window at the Box Office and our Representative will assist you, even if it means printing tickets. No worries – you’ll see the show!

Isn’t that always the way? Although we encourage you to charge your device before you come to the theatre, should you be low on battery please visit the Broadway in Fort Lauderdale window at the Box Office and our Representative will assist you, even if it means printing tickets you may always go to the box office for assistance.

Website Issues

It’s frustrating, isn’t it? It happens to us too! In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

If you are receiving an error message, please call us 800. 764.0700 or email FortLauderdaleSerivce@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, go to FortLauderdale.Broadway.com and go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 800.764.0700.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

Isn’t technology great…for the most part yes, but we know there are times when things just don’t work. If you are receiving an error message we apologize in advance and are here to help, please call us at 800.764.0070 (Mon-Fri, 9am to 5pm) or email us at FortLauderdaleService@BroadwayAcrossAmerica.com for assistance. Please note email assistance is only available Mon-Fri, 9am to 5pm.

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 954.660.6307 or email groups@browardcenter.org to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 954.660.6307.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-served basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theater in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date.  When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 954.660.6307.

Please mail checks payable to:

 

Broward Center for the Performing Arts

Att: Group Sales

201 SW Fifth Ave.

Fort Lauderdale, FL 33312

 

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 954.660.6307

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long and you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 954.660.6307 or email Groups@browardcenter.org to check the status of your order.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theater.

Please contact your employer, employee perks, or employee benefits department at your company to obtain your customized company ticketing link. Sill having trouble? Contact us at 954.660.6307 or Groups@browardcenter.org.

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Fort Lauderdale. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

Step-by-step instructions for managing tickets through your Account Manager can be found here. If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 1-617-482-8616 or email Groups@browardcenter.org for assistance.

If you have forgotten your password, go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you – click on the link provided in the email and enter your new password.  If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 800.764.0700 .

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

HAMILTON Frequently Asked Questions

HAMILTON runs 2 hours 50 minutes including a 20 minute intermission.

The Boston production of HAMILTON is part of the national tour and features the nationally touring cast. Casting for the tour reflects the same talent, attention to detail and high quality as the Broadway production. For more information about the cast in this U.S. tour, visit: HAMILTONMusical.com/Tour

HAMILTON is appropriate for ages 10+. HAMILTON contains some strong language and non-graphic adult situations.

Yes. Please see are accessible services page here for more information.

No. Due to high demand and limited inventory, Group Sales are not available for HAMILTON.

There is a strict limit of four (4) tickets per household address to allow as many people as possible to see the show. After all available tickets are sold, all of the online purchases will be reviewed. Any and all purchases found violating the HAMILTON ticket policy will be cancelled without further consideration.

There will not be any discounts for any tickets for HAMILTON.

There is no waiting list for HAMILTON tickets.

There will be a lottery for this engagement. The lottery will open at 11:00 AM ET two days prior to the performance date and will close for entry at 9:00 AM ET the day prior to the performance. Forty (40) orchestra tickets will be sold for every performance for $10 each. Follow Broadway In Boston on Facebook and Twitter to ensure you get the latest updates on the show.

Single ticket buyers: There are no exchanges or refunds for HAMILTON. Be sure to check the following information before completing your purchase: show title, day, date, time of performance, and number of tickets.

Subscribers: Refunds are not available. Due to the popular nature of this engagement, exchange options will be limited. It is recommended you make exchanges as soon as possible. Ticket exchanges must be completed prior to the general public on sale. After that date, exchanges will not be available.

HAMILTON Ticketing Tips

While Ticketmaster Verified Fan® registration and sales have officially ended, HAMILTON is currently on sale. Patrons are advised to check Ticketmaster.com for late release seats which may become available at a later time, and with short notice.

Protect your investment. Each ticket has a one-of-a-kind barcode. Sharing this bar code online can compromise your tickets. Do not share a photo of the barcode on your HAMILTON tickets with anyone – especially on social media. Keep them in a safe place. #CoverTheCode. Get more information about #CoverTheCode.

You should avoid unintentionally buying tickets from scalpers reselling tickets at many times over face value. Here are a few simple BUYER BEWARE tips:

  • Only purchase your tickets from Ticketmaster.com or directly at the Boston Opera House.
  • The resale of event tickets in Massachusetts is legal. You may well find event tickets on sale at ticket brokers. Though brokers are never the primary sales point, they access tickets by purchasing them in the same way as the consumer.
  •  Please keep in mind, when you buy from a broker:
    • We cannot be responsible for tickets purchased through unauthorized third parties.
    • We cannot replace your tickets if they are lost or stolen.
    • We cannot issue a refund to you in case of an event cancellation.
    • We cannot guarantee that your tickets are valid and therefore, cannot guarantee admittance.
    • You may be paying much more than the ticket’s face value.
    • We cannot contact you with information regarding time changes, show cancellations or other information.

HAMILTON Lottery Details

  • Use the official app for HAMILTON, now available for all iOS and Android devices in the Apple App Store and the Google Play Store (http://hamiltonmusical.com/app).
  • You can also visit http://hamiltonmusical.com/lottery to register.
  • The lottery will open at 11:00 AM ET two days prior to the performance date and will close for entry at 9:00 AM ET the day prior to the performance.
  • Forty (40) orchestra tickets will be sold for every performance for $10 each.
  • Winner and non-winner notifications will be sent at approximately 11:00 AM ET the day prior to the performance via email and SMS (if mobile number is provided).
  • No purchase or payment necessary to enter or participate.
  • Each winning entrant may purchase up to two (2) tickets.
  • Only one entry per person. Repeat entries and disposable email addresses will be discarded.
  • Tickets must be purchased online with a credit card by 4:00 PM ET the day prior to the performance using the purchase link and code in a customized notification email. Tickets not claimed by 4:00 PM ET the day prior to the performance are forfeited.
  • Lottery tickets may be picked up at will call beginning 2 hours prior to the performance with a valid photo ID. Lottery tickets void if resold.

Patrons must be 18 years or older and have a valid, non-expired photo ID that matches the name used to enter. Tickets are non-transferable. Ticket limits and prices displayed are at the sole discretion of the show and are subject to change without notice.

Lottery prices are not valid on prior purchases. Lottery ticket offer cannot be combined with any other offers or promotions. All sales final – no refunds or exchanges. Lottery may be revoked or modified at any time without notice. No purchase necessary to enter or win. A purchase will not improve the chances of winning.

Tickets for HAMILTON are currently on sale. Patrons are advised to check the official HAMILTON channels and Ticketmaster.com for late release seats which may become available at short notice.

HAMILTON Performance Date and Times

Please see below for updated performance dates and times:

Tuesday, October 16: 7:30 pm
Wednesday, October 17: 7:30 pm
Thursday, October 18: 7:30 pm
Friday, October 19: 8:00 pm
Saturday, October 20: 2:00 pm
Saturday, October 20: 8:00 pm
Sunday, October 21: 1:00 pm

Tuesday, October 23: 7:30 pm
Thursday, October 25: 7:30 pm
Friday, October 26: 8:00 pm
Saturday, October 27: 2:00 pm
Saturday, October 27: 8:00 pm
Sunday, October 28: 1:00 pm
Sunday, October 28: 6:30 pm

Tuesday, October 30: 7:30 pm
Wednesday, October 31: 7:30 pm
Thursday, November 1: 7:30 pm
Friday, November 2: 8:00 pm
Saturday, November 3: 2:00 pm
Saturday, November 3: 8:00 pm
Sunday, November 4: 1:00 pm
Sunday, November 4: 6:30 pm

Tuesday, November 6: 7:30 pm
Wednesday, November 7: 7:30 pm
Thursday, November 8: 7:30 pm
Friday, November 9: 8:00 pm
Saturday, November 10: 2:00 pm
Saturday, November 10: 8:00 pm
Sunday, November 11: 1:00 pm

Tuesday, November 13: 7:30 pm
Wednesday, November 14: 7:30 pm
Thursday, November 15: 7:30 pm
Friday, November 16: 8:00 pm
Saturday, November 17: 2:00 pm
Saturday, November 17: 8:00 pm
Sunday, November 18: 1:00 pm
Sunday, November 18: 6:30 pm